Keep systems healthy between site visits
Our managed IT service looks after the day-to-day running of your systems so problems are found early and fixed before they become outages. When something needs hands on site, the same team arranges it.
What is included
- Monitoring of servers, network devices and links
- Patching and security updates
- Helpdesk support for your staff
- Backup checks and restore testing
- User and device administration
- Monthly reporting
Typical jobs
A few of the requests we handle most often. If yours is not listed, ask anyway.
Patch management
Keep servers and devices up to date on a schedule that suits you.
Alert response
Act on monitoring alerts and dispatch an engineer if needed.
New starters and leavers
Set up and remove accounts and devices as staff change.
Backup checks
Confirm backups run and test that data can be restored.
Helpdesk tickets
Resolve day-to-day issues remotely for your users.
Reporting
A regular summary of system health and work done.
Why teams book us
- Remote support and field engineers from one provider
- Problems spotted before they turn into outages
- Plans sized to your systems and sites
Explore our other services
01Field engineering & IMACInstalls, moves, adds and changes for network gear and end-user devices.Explore service02Data centre & smart handsRemote hands for colocation and on-premises facilities.Explore service03Break-fix & onsite supportMulti-vendor hardware support to get failed equipment back in service.Explore service04Managed IT servicesMonitoring, patching, security updates and helpdesk.Explore service05Site surveys & auditsWalkthroughs, inventories and audits before you plan a project.Explore service06Network & securityFirewall, switching and VPN configuration across major vendors.Explore service07Cloud & hostingHosted desktops, storage and backups for working anywhere.Explore service