Fast, documented fixes when hardware fails
When a server, switch or user device fails, you need someone on site quickly who can diagnose it and get it working. We dispatch against a clear service level, coordinate parts and keep you updated until the job is closed.
What is included
- Same-day and next-day dispatch
- Fault diagnosis on servers, network and end-user devices
- Parts swaps and RMA coordination
- Post-warranty and multi-vendor support
- Remote triage before the visit
- Closure report with what was replaced
Typical jobs
A few of the requests we handle most often. If yours is not listed, ask anyway.
Switch failure
Replace a failed access switch, restore the configuration and test the ports.
Server hardware fault
Swap the failed component and confirm the server is healthy.
Point-of-sale or kiosk device
Diagnose and replace faulty terminals at retail sites.
User device repair
Fix or replace laptops, desktops and screens for staff on site.
Firewall or router swap
Install a replacement unit and confirm the link is back up.
Intermittent fault
Investigate recurring issues and report what was found.
Why teams book us
- Clear response targets from 4 hours to next business day
- Parts and RMA handled for you
- Updates until service is restored
Explore our other services
01Field engineering & IMACInstalls, moves, adds and changes for network gear and end-user devices.Explore service02Data centre & smart handsRemote hands for colocation and on-premises facilities.Explore service03Break-fix & onsite supportMulti-vendor hardware support to get failed equipment back in service.Explore service04Managed IT servicesMonitoring, patching, security updates and helpdesk.Explore service05Site surveys & auditsWalkthroughs, inventories and audits before you plan a project.Explore service06Network & securityFirewall, switching and VPN configuration across major vendors.Explore service07Cloud & hostingHosted desktops, storage and backups for working anywhere.Explore service