Your hands inside the data centre
When you cannot be in the data hall yourself, our engineers follow your runbook step by step and keep you updated live. We handle planned installs, urgent hardware swaps and the documentation that keeps a facility under control.
What is included
- Rack and stack, cabling and labelling
- Rack ID surveys and asset registers
- Hardware swaps, disk replacements and RMA handling
- Power cycling, console access and visual checks
- Cross-connect and patching support
- Photos and notes at every step
Typical jobs
A few of the requests we handle most often. If yours is not listed, ask anyway.
New rack build
Unbox, rack and cable servers and network gear to your elevation drawing.
Failed disk or PSU
Swap the part, confirm the rebuild or power status and return the faulty unit.
Rack audit
Record every device, serial number and port into a clean rack register.
Remote hands session
An engineer on the phone with your team, working through tasks as you direct.
Migration support
De-rack, move and re-rack equipment during a planned cutover.
Cable remediation
Trace, re-patch, dress and label messy cabling across a row.
Why teams book us
- Engineers comfortable working to strict data centre procedures
- Live updates and photos while work is in progress
- Clear records you can keep for audits
Explore our other services
01Field engineering & IMACInstalls, moves, adds and changes for network gear and end-user devices.Explore service02Data centre & smart handsRemote hands for colocation and on-premises facilities.Explore service03Break-fix & onsite supportMulti-vendor hardware support to get failed equipment back in service.Explore service04Managed IT servicesMonitoring, patching, security updates and helpdesk.Explore service05Site surveys & auditsWalkthroughs, inventories and audits before you plan a project.Explore service06Network & securityFirewall, switching and VPN configuration across major vendors.Explore service07Cloud & hostingHosted desktops, storage and backups for working anywhere.Explore service